Remmy Othman

Remmy Othman

Hands  on  knowledge  and  experience  of  the  maintenance  and  support  of  computer systems  and  networks  of  both  small  and  large  departments.  Strong  technical background  who  possesses  self-discipline  and  the  ability  to  work  with  the  minimum  of supervision.  Having  exposure  to  a  wide  range  of  technologies  and  able  to  play  a  key  role in  diagnosing  hardware  and  software  problems  and  to  ensure  that  quality  solutions  meet business  objectives.  Possessing  a  good  team  spirit,  deadline  orientated  and  having  the ability to organise and present complex solutions clearly and accurately.

Easy  going  by  nature,  willing  to  work  in  flexible  hours  and  able  to  get  along  with  both work  colleagues  and  senior  managers,  currently  looking  for  a  suitable  starting  position  as an  IT  Support  Technician  or  System  Support.  Seeking  a  challenging  position,  which  will permit me to use and enhance my skills in a progressive and dynamic organisation

Work Experience
ASQ PLT
Sep 2019 – Now
ICT Executive
www.rem.my
Feb 2019 – Sep 2019
Freelance IT Support
ZICO Knowledge Services Sdn. Bhd. (Johor Bahru)
2015 – Jan 2019
Senior IT Support Executive

Ensuring user notification of maintenance requirements and system availability. Maintaining confidentiality with regard to the information being processed and also providing on-the-job training to new department staff members.

Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners, servers and workstations. Supporting customers using remote access technologies and also visiting other branches sites.

Zaid Ibrahim & Co. (Johor Bahru)
1997 – 2014
IT Support Technician

Provide a basic IT support for the firm. Ensuring the operation running smoothly. Maintain software and hardware of the firm. Provide a one to one technical support.

DUTIES

  • Maintenance of email and network security systems
  • Diagnosis of desktop, application, networking and infrastructure issues.
  • Experience of supporting a wide and varied client base.
    Troubleshooting PC’s, laptops and mobile devices.
  • Administering Network Workstations
  • Responsibility for company IT security
  • Providing telephone and desktop support
  • Administering the IT department’s policies and procedures.
  • Forecasting any needed technical improvements
  • Budgeting for and implementing any IT changes
  • Maintain site licenses for department/organisation
  • Produced informative, well-organised presentations to management
  • Backup and disaster recovery plans
  • Maintaining a log of all problems detected and system backups.
  • Responsible for supporting: Windows 7/10, Office 2010/16, Windows Server, Small Business Server 2003/2008, Active Directory management Exchange

KEY SKILLS AND COMPETENCIES

  • Prioritising and managing many open cases at one time.
  • Testing and evaluating new technology.
  • Responding within agreed time limits to call-outs.
  • Communicating technical information to non-technical personnel.
  • Knowledge of Linux, MacOS, VMware, Software Simulation etc.
  • Mobile communication.
  • Excellent customer facing, communication and rapport building skills.
  • Thorough understanding of computer and networking concepts.
  • Physically fit, able to work in confined spaces, crawl and lift heavy objects.
  • Able to prioritise in a complex, fast-paced environment.
  • Willing to work flexible schedules,

ACHIEVEMENTS

  • Implemented a new database system for files registration, minimising registration error.
  • Designed, implemented and managed a local intranet system of displaying branches for daily information centre and ensure the accessibility for all branches.
  • Introducing a centralise incoming fax system to reduce wastage on paper.
  • Set up and trained staff on how to use Microsoft Office and Microsoft Windows advance features.

AREAS OF EXPERTISE

  • IT Technician
  • End User Support Diagnostics
  • System Backup Hardware Exposure Problem Identification
  • New Installation and Support
  • Security/Firewalls Maintenance

PERSONAL SKILLS

  • Organisational
  • Problem Solving
  • Friendly personality
Skills
Windows
MacOS
Linux
Android
iOS
Database
Languages
English
Bahasa Malaysia

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